Terms & Conditions

2025 Mollydooker ‘Dooker Down Under’ South Australia Tour General Terms and Conditions

1. Contract

1.1. These terms and conditions (Conditions) form the basis of the contract between You and Mollydooker Wines (“Mollydooker”, “We”, “Us” or “Our”) (Contract) to take part in the Mollydooker Dooker Down Under South Australian Tour. It is important that You read the Contract carefully to ensure that You understand Your rights and obligations. Your Contract may also include additional terms and conditions applicable to a special offer or promotion.

1.2. You confirm Your understanding and acceptance of the Conditions and the Contract becomes binding on You by paying Your Booking Deposit. If you do not fully understand and accept these Conditions and Contract, you should not pay Your Booking Deposit and in this case, we will cancel Your Booking Request in accordance with clause 3.3 of these Conditions. You understand that notwithstanding any communications from You or from Us, Your Booking Request is not confirmed until You have paid Your Booking Deposit (subject always to clause 5 of this Contract).

1.3. If You make a Booking on behalf of any other person, You represent to Us that You have their authority to make the Booking on their behalf and to legally bind them to the terms of the Contract. Each reference to “You”, “Your”, “Guest” or “Passenger” means the person who makes the Booking and each other person covered by the Booking.

1.4. Your involvement with any other service provider other than Mollydooker during Your Tour, will be subject to the terms and conditions of the Provider (Provider Conditions). Although a Provider may be related to Us, each Provider is a separate legal entity and business and You will enter a separate contract (based on the Provider Conditions) with each Provider. The Provider Conditions are unique to each provder and are available on request by contacting Us. It is important that You read the Provider Conditions carefully to ensure that You understand Your rights and obligations under them before paying Your Booking Deposit. Your agreement to the Provider Conditions is an essential term of Your Contract. If You do not agree to the Provider Conditions, You will not be allowed entry on to the included transport, free choice activities and your participation in particular sections of the Tour cannot take place. In this case, we will refuse Your Booking Request, or, where You have paid the Booking Deposit, cancel Your Booking and refund the Booking Deposit less any administrative cost We incur.

1.5. All travel involves risks. It is a compulsory condition of participating in the Mollydooker Dooker Down Under South Australian Tour that You take out comprehensive travel insurance with a reputable insurance company to cover You against risks associated with your trip including cover for loss of luggage, pandemic, medical expenses and costs and expenses incurred due to cancellations, delays or

other disruptions. A certificate of currency to prove Your insurance cover must be provided to Mollydooker within 30 days of the Tour commencing.

2. Meaning of Words

In these Conditions, the following words and expressions have the following meanings:

  1. Act means the Competition and Consumer Act 2010 (Cth);
  2. Booking means the valid booking You have made with Us for the Journey which takes place on the later of Us accepting Your Booking Request and You having paid the Booking Deposit in accordance with clause 3 but subject always to clause 5;
  3. Booking Deposit means a booking deposit in an amount of 10% of Your Tour Price
  4. Booking Request means written or other communication from You to Us requesting to book your tour package on the Dooker Down Under Tour
  5. Tour Conditions means the Terms & Conditions as per this document
  6. Customer Service Contact Address means our contact details set out in clause 14.1 of these Tour Conditions;
  7. Drone means an unmanned aerial vehicle or UAV, being an aircraft of any size that operates without a pilot on board;
  8. Force Majeure Event means any act of God, war, terrorism, fire, flood or any other extreme weather conditions or act of nature, loss of power, epidemics or pandemics, industrial disputes, slow-downs or other strike activities, political unrest, riots or civil disturbances, prohibitions or acts of Federal, State, Territory, or Local government or, quasi-governments bodies or other authorities (including, in each case, their duly constituted or appointed agents), inability to obtain any necessary licence or consent and delays caused by sub-contractors, suppliers or other third parties (including telecommunications carriers), material shortages, any border closure by or within any country or any Australian States or territory, or other disruption to the Journey beyond Our control;
  9. Future Travel Credit means a credit issued by Us to You if We cancel Your Booking as a result of the occurrence of a Force Majeure Event under clause 5.4 of these Conditions which may be redeemed against a future booking in accordance with clause 5.4;
  10. Guest Contact Details means Your contact details which You have provided to Us at the time of making Your Booking, as amended by any written notice You may provide to Us from time to time in accordance with clause 14.4 of these Conditions;
  11. Itinerary means the itinerary for your tour issued by Us, subject to any amendments made by Us from time to time in accordance with the Contract;
  1. Tour means the Mollydooker Dooker Down Under South Australian Tour package offered or provided by Us;
  2. Tour Brochure means the brochure for Your Tour published by Us in hard copy or electronically on our website and includes any amendments notified via email or other agreed form of communications with You from time to time;
  3. Tour Departure Date means the scheduled departure date for the Journey set out in Your Itinerary;
  4. Tour Price means the total amount payable by You for the Journey and includes the Booking Deposit and the items included in clause 4.3 but excludes the items described in clauses 4.4 and 4.5;
  5. Personal Information means information about You and any other person for whom You make a Booking, including name, address, phone number and other contact details, details of next of kin, passport number, credit or debit card details, and information about health, medical needs, dietary requirements and any disabilities or other special requirements;
  6. Service Provider means any independent contractor engaged by Us to provide a Tour or any part of a Tour.
  7. Validity Period means in respect of a Tour Brochure, the validity period stated in that brochure;
  8. Website means Mollydooker’s website, at https://mollydookerwines.com.au/;
  9. Your Tour means the tour You have booked with Us, as outlined in Your Itinerary.

3. Booking and Payment

3.1. You may make a Booking directly with Us by submitting a Booking Request. Your Booking Request will, be confirmed only when We have received:

(a) Your Booking Deposit and signed Contract ; or

(b) if Your Booking Request is made 90 days or less before Your Tour Departure Date, the full payment of the Tour Price and all other amounts payable under the Contract.

3.2. Prices for the various package tiers are set out in Our Brochure. Your Tour Price will depend on factors such as the type of package You book and the number of guests included. You will be able to see and confirm Your Tour Price and Your Itinerary at the time of making Your Booking Request.

3.3. You must pay Your Booking Deposit within 7 days after making Your Booking Request. If We do not receive Your Booking Deposit within 7 days after You make Your Booking Request, We may automatically cancel Your Booking Request without further notice to You.

3.4. Except as required by law or as otherwise provided in the contract, Booking Deposits are not refundable and are not transferable to other Tours or Bookings.

3.5. If You make Your Booking within 90 days of Your Tour Departure Date, You must pay Your Tour Price in full before we can process your Booking Request and confirm Your Booking. If clause 3.5 does not apply, You must pay to Us the balance of the Tour Price (less the Booking Deposit) and all other amounts payable under the Contract no later than 90 days before the Tour Departure Date. If We do not receive full payment of Your Tour Price within 90 days before the Tour Departure Date, You will be deemed to have cancelled Your Booking and clause 4.7 will apply.

3.6. You may cancel a booking by sending Us written notice of cancellation via our customer service email address: travel@mollydookerwines.com.au. If You cancel a Booking before February 28, 2025, you will receive a refund of the amount you have paid to Us less the 10% deposit which is non-refundable. If you cancel your booking after February 28, 2025, You will be liable for a portion of the Tour Price as specified in clause 4.7.

3.7. Notwithstanding any confirmation of Your Booking pursuant to clause 3.1, Your Booking for the Mollydooker Dooker Down Under Tour going ahead on the dates shown in the Tour Brochure is subject to clause 5.

4. Prices, inclusions and fees

4.1. Tour Prices are quoted in AUD for transactions made in Australia and USD for all other transactions.

4.2. Transactions are subject to the prevailing foreign exchange rates and/or any transaction fees that may be charged by Your banking or other financial institution, which You are responsible for paying. If You pay Us by credit card, a surcharge may be added, please enquire for details. There is no surcharge for payments made by direct transfer to Our nominated bank account but the transfer may be subject to prevailing foreign exchange rates at the time of transfer.

4.3. Your Tour Price includes all accomodation, transport & activities set out in the Itinerary; the services of our event staff including the Events Manager; meals as specified in Your Itinerary; gratuities; and any other specific inclusions identified in Your Itinerary. Please note room service, hotel mini bar, spa treatments and additional meals outside the specified itinerary are not included in the Tour Price.

4.4. Your Tour Price does not include airfares; transfers; airline taxes; any additional optional activities not included in Your Itinerary; accommodation upgrades; meals not specified in Your Itinerary; premium drinks not included in the package; passport fees; visas; vaccinations; medical assistance; government taxes and charges (excluding GST); any insurance cover; or any other items or expenses of a personal nature.

4.5. Accommodation required to meet Your Tour and/or any flight connections are not included in the Journey Tour and will be at Your expense.

4.6. We reserve the right not to honour any published prices that We determine were clearly erroneous due to printing, electronic, or clerical error. If You make a booking request based on erroneous pricing, We will offer You the option of cancelling the booking and receiving a full refund of any amount paid by You, or confirming the booking by paying the difference between the erroneous price and the correct price, as determined by Us.

4.7. If You cancel Your Tour for any reason prior to Your Tour Departure Date , You will be liable for the following cancellation fee:

(a) Pre February 28th, 2025: 100% of Booking Deposit;

(b) Post February 28th,2025 and pre May 30th, 2025: 100% loss of Booking Deposit and

50% of Tour Price paid at the date of cancelation; Post May 30th, 2025 and pre

July 31st, 2025: 100% of Booking Deposit and 75% of Tour Price;

(c) Post July 31st, 2025: 100% of Tour Price.

You may also be liable to pay cancellation fees to airlines and other third parties in accordance with their respective terms and cancellation policies.

4.8. If You or any guest in Your Tour is prevented from travelling, We will agree to the Booking being transferred to another person (Substitute) who satisfies all the conditions applicable to the tour, provided that:

(a) such substitute agrees to these conditions and contract;

(b) You and such substitute accept joint and several liability for full payment of the Tour Price, Our charges for confirming and effecting the transfer, and any additional costs arising from such transfer; and

(c) You have given Us reasonable notice of the transfer request, which must be in writing to our customer service contact address and made at least 90 days before the Tourney Departure Date.

4.9. We reserve the right to apply any outstanding fees You owe against any money owed to you.

4.10. Refunds and money owed to you will be returned through the same means You used to make payment to Us. Refunds for payments made by credit card will be processed against the credit card You used to pay for the Booking. Refunds for payments made by bank account transfer will be processed by bank transfer to the bank account You used to pay for the Booking. Refunds will be processed by Us within 14 days of the cancellation date and could take longer to show on your statement depending on your financial institution.

4.11. You are responsible for and must pay for all costs and expenses incurred by You as a result of any change (including changes due to illness or other personal reasons) made by You to Your Itinerary.

5. Cancellation, delays and changes to Your Itinerary

5.1. Your Booking is conditional on Us receiving a minimum number of Tour passenger Bookings to operate the Tour and ensure an enjoyable group atmosphere. Where sufficient numbers cannot be achieved, We may cancel or delay a scheduled Tour or Tour Departure Date.

5.2. We will use reasonable endeavours to make any decision to cancel or delay a Tour, and to notify You of that decision, at least 60 days prior to the scheduled Tour Departure Date.

5.3. If We cancel or delay the departure of the Tour by 7 days or more before the scheduled Departure Date or other agreed departure date for any reason other than as a result of the occurrence of a Force Majeure Event:

(a) We will use reasonable endeavours to offer You the next closest available Tour. If You accept the proposed alternative Tour and the proposed alternative Tour is:

(i) cheaper than Your original Tour Price, We will refund the difference to You; or

(ii) more expensive than Your original Tour Price, You must pay the difference to Us;

(b) if You accept the proposed alternative tour, Your Itinerary will be amended accordingly and We will give You an updated itinerary;

(c) if You do not accept the proposed alternative tourney within 7 days of being notified by Us of the alternative, We will cancel Your Booking and terminate the Contract, refund to You all monies You paid directly to Us and will have no further liability to You; and

(d) We are not liable for any third party costs You may incur, which We have not booked on Your behalf, including airfares, accommodation or other arrangements booked independently by You or through a travel agent. You are responsible for obtaining appropriate insurance cover in accordance with clause 1.5 to protect Yourself against such contingencies.

5.4. If, as a result of the occurrence of a Force Majeure Event, We;

(a) cancel or delay the departure of a tour prior to the scheduled Tour Departure Date, We will cancel Your Booking and terminate the Contract;

(b) cancel a tour after commencement of the tour, We will:

(i) terminate the Contract; and

(ii) refund any amounts You have paid directly to Us on a pro-rated basis for the terminated contract based on what part of the tour remains outstanding;

5.5. We will use reasonable endeavours to provide the tour You have booked in accordance with Your Itinerary. However, due to the nature of travel, it may not always be possible for Us to adhere strictly to Your Itinerary and the Operator and/or Service Provider may need to make alterations to the tour or Your Itinerary, before or after the commencement of the tour.

Where, due to circumstances outside the Operator’s and/or Service Provider’s control, We are unable to provide the tour in accordance with Your Itinerary, We will use reasonable endeavours to:

(a) give You reasonable notice of any alterations, but there may be circumstances beyond Our control in which alterations will be required with little, or no, advance notice; and (b) provide or arrange appropriate alternative activities, transport and accommodation as required.

5.6. The circumstances in which Your Itinerary or the Tour may be altered include:

(a) road, river or weather conditions;

(b) national or local holidays affecting the closure of public buildings or attractions;

(c) Force Majeure Events;

(f) emergency events, accidents, injuries or other incidents involving You or other passengers; and

(g) any other event beyond Our control.

5.7. Alterations to Your Itinerary or the Tour may include:

(a) substitution of Providers for part or the whole of a tour;

(b) Accomodation changes;

(c) substitution of alternate transportation

(d) alterations to arrival and departure times;

(e) alterations to sightseeing activities; and

(f) reductions or increases in the time spent at a location.

5.8. If We or the Operators substitute any transport or accommodation under this clause 5, We or they will use reasonable endeavours to provide You with a substitution of equivalent specification or quality or value, but some services and facilities may not be available for all substitute arrangements.

5.9. Any changes to Your Itinerary will be notified to You:

(a) if prior to Your Tour Departure Date, by phone, email or post using the Guest Contact Details; or

(b) if during Your Tour, personally by our team or Events Manager

5.10. To the maximum extent permitted by law, You agree that We are not liable to You for, and You release Us from, any cost, claim, loss, damage or expense whatsoever arising either directly or indirectly in connection with any alteration to Your Itinerary or substitution carried out in accordance with this clause 5, including without limitation any:

(a) claim for distress, disappointment or loss of enjoyment arising from the alteration;

(b) additional personal expenses incurred by You, including for food, beverages and personal items; or

(c) costs associated with any other travel arrangements affected by the changes made pursuant to this clause 5, including any costs and expenses incurred by You for cancelling or changing those other travel arrangements or arising from a failure to meet a connection.

6. Your Tour obligations

6.1. For the comfort and safety of You and Your fellow passengers and other people, You must follow the Mollydooker team’s instructions at all times.

6.2. If We, Our staff or any Service Provider consider that You are negatively affecting Your health, safety or enjoyment, or that of other passengers, including by refusing to comply with instructions of the staff, We may terminate the contract and withdraw You from the Tour with immediate effect or refuse Your participation in certain activities or parts of the Tour. If it is reasonably practicable to do so, the staff will provide a warning to You and allow You an opportunity to rectify Your behaviour before We withdraw You from the Tour.

6.3. If You are withdrawn from the Tour under clause 6.2, You must make Your own travel and other arrangements at Your own expense (or We may, at Your request and Your expense, make arrangements on Your behalf) and We are not liable to You for any loss, cost or damage You may suffer or incur.

6.4. You must have a valid passport with an expiry date of at least six (6) months after the last scheduled day of Your Tour.

6.5. You must ensure that You obtain, prior to the Tour Departure Date, all required entry visas and other entry documentation necessary for Australia.

6.6. If You do not have the correct visa or other documentation necessary to enter Australia or participate in any aspect of a Tour (Documentation):

(a) We will not refund to You all or any portion of the Tour Price; and

(b) You will be responsible for any costs You incur as a result of Your failure to obtain the required documentation, including any costs associated with re-joining the Tour or departing from the Tour.

6.7. If You are unsatisfied with the service provided by Us or any Service Provider, or anything that does or does not happen on Your Tour, You must first use all reasonable endeavours to communicate and negotiate with Us, the operator or the Service Provider in good faith to settle the dispute before commencing proceedings in any court or tribunal. In the first instance, You should raise Your concern with the Event Manager as soon as reasonably practicable, as it may be possible for them to take steps to resolve Your concern with minimal delay.

7. Notification of General Risks

7.1. You acknowledge and agree that there are general risks associated with travelling, which are beyond Our control and We are not liable to You for any loss, cost or damage You may incur as a result of these general risks. Such general risks include but are not limited to:

(a) Tour variations or interruptions caused by road or weather conditions; national or local holidays affecting the closure of public buildings and attractions; Force Majeure Events;

(b) changes to the Tour and Your Itinerary in the circumstances described in clause 5.6 of these Conditions;

(c) forces of nature; illness; flight schedule changes or cancellations; loss of luggage; epidemics or pandemics; political unrest; riots; accidents; acts of terrorism or other criminal acts; changes to government visa or travel requirements; or

(d) other circumstances beyond Our control.

7.2. You must make Your own enquiries regarding Your Tour, including being aware of any relevant government travel safety warnings.

8. Liability

8.1. Nothing in these conditions or the contract operates to exclude, restrict or modify, or is intended to have the effect of contracting out of the application of any provision of the Act, including the Australian Consumer Law in Schedule 2 of the Act, or any equivalent State or Territory legislation, the exercise of a right conferred by such a provision, or any of Our liability for breach of a guarantee, condition or warranty implied

by such a provision, where it is unlawful to do so. All exclusions and limitations of Our liability under the Contract must be read subject to this clause.

8.2. You acknowledge and agree that We accept no responsibility and will not be liable to You (or any third party) for any loss, cost or damage (including loss of enjoyment) suffered directly or indirectly in connection with:

(a) any tour risks or other aspects of the tour disclosed to You in the Contract;

(b) any change to Your Itinerary or delays in departure or arrival times of aircraft, vessels or otherwise during the conduct of the tour except as otherwise provided in the Contract;

(c) any loss or damage to Your baggage or belongings;

(d) any personal injury or death resulting from the acts or omissions or negligence or recklessness of You or any third parties, including those third parties providing goods or services to You during the tour, including air carriers, hotels, shore excursion operators, restaurateurs, transportation providers and medical personnel;

(e) any personal injury, death, loss or damage caused or contributed to by any act or omission or negligence or recklessness of any third parties contractor including the Operator and any Service Provider; or

(f) any disappointment or loss of enjoyment due to changes, delays or cancellations arising from circumstances outlined in the Contract or any other matter or circumstance beyond Our control.

8.3. Notwithstanding any other provision in the Contract, and to the extent permitted by law and subject to clause 8.1, Our maximum liability to You or any third party (including any claims of negligence against Us) is limited to the Tour Price You have paid to Us.

8.4. To the maximum extent permitted by law and subject to clause 8.1, You acknowledge and agree We are not liable to You, under any circumstances, for any loss of enjoyment, opportunity, profit, savings, revenue or interest or any other consequential or indirect, incidental, special or punitive loss, damage or expenses.

8.5. To the extent permitted by law and subject to clause 8.3, all express or implied warranties ,guarantees, representations, conditions or terms are expressly excluded. Where the law implies any guarantee, condition, warranty or term which cannot be excluded, Our liability to You for breach of such an implied guarantee, condition or warranty is limited, to one or more of the following:

(a) in the case of goods: the repair of goods, replacement of goods, the supply of equivalent goods or the cost of repair, replacement or supply of equivalent goods; or

(b) in the case of services: supplying the services again, supplying equivalent services or payment of the cost of supplying the services again or of supplying equivalent services; or

(c) where there is a significant difference between what is included in Your Tour and Itinerary, and what is in fact provided to You, We may offer you the option of choosing between a refund, or continuing with the Tour and Itinerary (as amended) subject to any applicable price differences.

8.6. Subject to clause 8.1, You acknowledge and agree that where your tour, any part of your tour, accommodation, flights or any other good or service are not directly provided by Us, but is provided by a Service Provider, in the event of any dispute or claim including for loss, damage, breach of contract or negligence arising from the conduct of the Service Provider, You must pursue Your claim directly against the relevant Service Provider.

9. Force Majeure Event

9.1. If the performance of our or a Service Provider’s obligations is prevented, delayed or materially affected by the occurrence of a Force Majeure Event, those obligations are suspended for the duration of the Force Majeure Event.

9.2. We may cancel or delay a tour as a result of the occurrence of a Force Majeure Event which prevents, materially affects or delays, or which we reasonably determine is likely to prevent, materially affect or delay, Our or a Service Provider’s ability to provide the tour:

(a) in accordance with the contract; or

(b) to a standard which We consider will meet the reasonable expectations of the tour participants.

9.3. We will use reasonable endeavours to give You notice as soon as reasonably practicable of the occurrence of a Force Majeure Event that prevents, materially affects or delays, or is likely to prevent, materially affect or delay, the performance by Us or a Service Provider of the obligations under the Contract.

9.4. If we cancel or delay a tour in the circumstances described in clause 9.2:(a) to the maximum extent permitted by law, Your sole and exclusive rights and remedies will be those set out in clause 5.4 of these Conditions;

(b) You acknowledge and agree that We are not otherwise liable for any delay or failure by Us or a Service Provider to perform Our obligations under the contract, resulting from or as a consequence of the Force Majeure Event.

9.5. In the event of a Force Majeure Event which prevents, delays or materially affects Our or a Service Provider’s ability to provide the tour and which exceeds 90 days, You or

We may terminate the contract without any liability or penalty on 7 days’ written notice to the other. If the contract is terminated under this clause 9.5, Our obligations and Your obligations arising under this Contract will come to an end and neither You or We may claim against the other in respect of any such termination except as set out in clause 5.4.

10. Privacy and Data Protection

10.1. In order for Us to process Your Booking and provide the tour to You, You will need to provide to Us, and We will need to use Personal Information provided by You. We will need to provide Your Personal Information to Service Providers, as well as customs and immigration authorities. We may also provide Your Personal Information to security and credit checking organisations. By making a Booking, You give Us Your consent to use and disclose Your Personal Information in the manner described in this clause 10.1.

10.2. We may also use Your name and the Guest Contact Details for marketing purposes, unless You tell Us that You do not want Us to do so. You may do this by contacting the customer service contact address at clause 14.

10.3. We will otherwise deal with Your personal information in accordance with Our privacy policy, which can be found on our website or provided on request.

11. General Provisions

11.1. A party may only waive a breach of this Contract in writing signed by that party and a waiver is limited to the instance and to the extent referred to in the waiver. Any delay in exercising a right or remedy or in enforcing any of the conditions in this contract does not constitute a waiver of that right or remedy or term.

11.2. The contract is governed by the laws in force in South Australia.

11.3. The parties submit to the non-exclusive jurisdiction of the courts of South Australia and the South Australian division of the Federal Court of Australia and any courts competent to hear appeals from those courts. No party may object to the jurisdiction of any of those courts on the ground that it is an inconvenient forum or that it does not have jurisdiction.

11.4. Any term which is, by its nature, intended to survive termination of the contract survives termination of the contract.

11.5. In these conditions, unless the context otherwise indicates a contrary intention:

(a) headings are for convenience only and do not affect interpretation;

(b) singular includes the plural and vice versa;

(c) a reference to a party is to a party bound by this contract and includes its successors, permitted assigns, administrators and substitutes;

(d) where a word or phrase is defined, its other grammatical forms have the corresponding meaning;

(e) the meaning of general words or provisions shall not be limited by references to specific matters that follow them (for example, the word ‘include’ in any form is not a word of limitation);

(f) no rules of construction apply to Our disadvantage on the basis that these conditions or the contract were prepared by Us;

(g) a reference to a natural person includes their personal representatives; and

(h) a reference to a body (including institute, association or authority) which ceases to exist or whose powers or functions are transferred to another body is a reference to the body which replaces it or which substantially succeeds to its powers or functions.

(i) words of one gender include any gender; a reference to legislation or a provision of legislation includes all statutes, ordinances, codes, orders or other law and includes regulations and other instruments issued under that legislation and any modification, consolidation, amendment, re-enactment, replacement or codification of any of them;

(j) a provision must be read down to the extent necessary to be valid. If it cannot be read down to that extent, it must be severed;

11.6. At the time of this contract, the Tour Brochure is valid and accurate for Tour Departure Dates during the validity period unless otherwise indicated in Your Itinerary, and supersedes all previous brochures. We will notify You of any changes or updates to the tour that departs from the Tour Brochure in accordance with clause 5.

12. Important notices about Your Tour

12.1. Tour Participation

(a) Special needs: We welcome You if You have a disability or other special need, provided You are accompanied by a companion capable of providing all the assistance You require. Please note that although We will use reasonable endeavours to provide You with all the activities on Your Itinerary, depending on Your disability, You may not be able to participate in every activity and We have the right to refuse Your participation if We believes Your health and safety or the health and safety of any other person may be impacted by Your participation. You must advise Us of any disability, medical condition or dietary requirement at the time of Booking.

(b) Our discretion: We may, in Our absolute discretion, decline Your Booking if We are of the view that:

(i) We cannot adequately provide for any or all of Your special needs;

(ii) Your health, safety or enjoyment, or that of any other passengers attending the tour may be at risk; or

(iii) You cannot or will not abide by any reasonable directions of the Mollydooker Team

12.2. Drones

(a) Legal restrictions: You should be aware that the use of Drones is regulated or prohibited by law in many locations and unlawful use may result in arrest or prosecution by the relevant authorities.

(b) Organised Activities: If We or an operator allow You to operate a Drone as part of an organised activity during Your tour, You must strictly comply with all instructions of the activity leader.

12.3. Coaches

(a) Seat rotation: To ensure all passengers have the opportunity to enjoy front and window seats, a daily seat rotation system is employed on all of Our coaches and You must follow the seat rotation system.

(b) Travel sickness: If You suffer from travel sickness, You should arrange medication or other alternatives to treat symptoms, as We cannot make allowances for this.

13. Additional Important Information

13.4. Sightseeing, Excursions and Special Activities on tour

(a) Sightseeing: Sightseeing in some areas can only be undertaken by walking as motorcoach access is not possible. Consequently, a reasonable level of fitness is required as the sightseeing Journey may involve steps and extensive walking over uneven surfaces.

(c) Freechoice Activities : All Freechoice activities and Freechoice Dining can be booked prior to the start of the tour and are subject to availability, seasonal and operational factors. Some activities require a minimum or maximum number of participants to operate.

13.5. Passenger Requirements

(a) Special Diets: You must advise Us in writing of any and all special requests and dietary requirements at the time of Booking. We will make every reasonable effort to accommodate Your dietary requests but cannot guarantee that such requests can be met.

(b) Vaccinations: It is Your responsibility to ensure You have all required vaccinations for Your Journey and We recommend You refer to www.smarttraveller.gov.au for full details and also consult Your doctor.

(c) Medical Conditions: We strongly recommend a visit to Your doctor prior to your tour.

(d) Solo Passengers and Single Accommodation

(i) Prices quoted in Tour Brochures are on a twin share basis. If Your Booking is not a twin share booking We will notify You of the applicable single room rate. We have a limited number of single rooms available and these will be subject on a first come first serve basis

(ii) Should you add a second passenger to your cabin the full room rate will be charged and the discount balance become payable upon the addition of the additional passenger

(e) Young Passengers: All Passengers must be over the age of 18 years old to attend the Dooker Down Under South Australian Tour

13.6. Maps, Pictures and Images

(a) Maps: Maps or tour depictions contained in Tour Brochure or any other brochures We issue are intended as an indication only and should not be relied upon as the actual route to be taken during the tour.

(b) Images: All images in Tour Brochure represent typical scenes and descriptive detail for the tour, however it is possible that the particular subject matter may not be seen or experienced on Your Tour. Also, some pictures may have been digitally enhanced.

14. Contact Details

14.1. To make, change or cancel a booking or to make any enquiries regarding a booking or to otherwise give Us any notice in accordance with the contract, You should contact Our customer service centre as follows:

Email: travel@mollydookerwines.com.au

Telephone:

AUS: 08 8323 6500

US: 888 637 4472

14.2. Our customer service centre is open from 7.30am to 4.00pm Monday to Friday excluding public holidays in South Australia (Adelaide time ACST).

14.3. If You need to contact Us during your tour, We recommend that if it is practicable to do so, in the first instance You should try to contact the Events Manager as they will be able to assist You.

14.4. We will use the Guest Contact Details if We need to contact You before the Tour Departure Date. It is therefore very important that You keep the Guest Contact Details up to date and notify Us immediately of any changes. To update Your Guest Contact Details, please contact Us at the Customer Service Contact Address.

15. Payment:

15.1. A non-refundable deposit of 10% per package is due within 7 days of Your Booking Request.

15.2. Payments can be made in equal instalments after receipt of 10% deposit by credit card based on the month of booking confirmation.

(a) October 2024 booking = 10 instalments

(b) November 2024 booking = 9 instalments

(c) December 2024 booking = 8 instalments

(d) January 2024 booking = 7 instalments

(e) February 2024 booking = 6 instalments

(f) March 2024 booking = 5 instalments

(g) April 2024 and beyond booking = 4 instalments

(h) May 2025 booking = 3 instalments

(i) June 2025 booking = 2 instalments

(j) July 2026 booking = 1payment in full

15.3. Payments will be processed on the first Tuesday of every month. Tour prices are to be paid in full by July 1st, 2025.

15.4. Payment plans are subject to an additional administration fee of $150 per booking.

15.5. Travellers that pay in full upfront will be eligible for a 5% early payment discount on total journey cost for payments made on or before 31 July 2025.

15.6. Tailored payment arrangement can be made by contacting the Mollydooker travel email travel@mollydookerwines.com.au.

17. Late Payments

17.1. Unsuccessful payment attempts will be reattempted within 48 hours, a secondary unsuccessful payment will incur an administrative fee of $150.

17.2. Unsuccessful payments will be payable within 7 days of due date, if not received within 7 days the booking will become void and the applicable booking cancellation fee as noted in clause 4.7 will fall due.


Delivery

How will you know when your wines are coming?
Mollydooker ships using Australia Post General, who will provide you with an email which includes tracking details to let you know when your wine is on its way. Please allow ten working days for delivery.

Warm weather
In the warmer months, to protect your wine shipment from heat damage you have the option to upgrade to TNT Express or we can process your order at a later date.

What happens if no one is available to accept delivery?
A card will be left at your address and you will be able to collect your wines from your local Australia Post depot or at the nearest TNT facility (express option). Please keep in mind if your wines are left at either of these destinations, they may be exposed to heat and could potentially become damaged. We encourage you to collect them as soon as you can!

MollyClub Subscription

The Mollydooker wine club (“MollyClub”) is operated by Mollydooker Wines Pty Ltd at [23 Coppermine Road, Mclaren Vale] (“Mollydooker”). To join the MollyClub, you must be 18 years of age or over, be a resident of and living in Australia and agree to the terms and conditions set out below. Shipments are for Members’ personal consumption only and must not be used for retail sale or shipped internationally with intent to sell to businesses or individuals.

Mollydooker reserves the right to request verification of age, identity, residential address of Members and any other information relevant to Membership or participation in the MollyClub. Verification is at the discretion of Mollydooker, whose decision is final.

MollyClub is a subscription service. By joining, Members acknowledge that their wine shipments will be automatically charged to their nominated credit card at the time of shipment. To qualify for MollyClub membership, customers are required to sign up to for three annual shipments of six bottles, set at $250 per shipment, delivered in Spring, Autumn & Winter. Wine selection can be customised, providing the $250 minimum spend is maintained.

Members can expect delivery within 12 working days of their credit card being charged.

Mollydooker will provide Members with three weeks notice before the shipment is processed, where they have the opportunity to update details or change wine selection.

Mollydooker will send Members an email two days before payment will be charged, upon which your shipment will be prepared for delivery.

Members can cancel club membership any time after third delivery, however this will also cancel 20% loyalty pricing benefits and all additional benefits relating to the club tier.

MollyClub 20% loyalty pricing applies to cellar door prices for standard format (750ml) Mollydooker wines only. This pricing does not include merchandise, food. 20% loyalty pricing cannot be used in conjunction with any other offers. MollyClub membership is valid for 1 year from the date of subscription.

Mollydooker reserves the right, at its sole discretion, to vary the products that are included in the MollyClub 20% loyalty pricing.

Prices, selections, vintages and dates are subject to change.

Customers who skip 2 shipments within a year will have the authenticity of their MollyClub membership reviewed.

Customers who intentionally sign up to the MollyClub shipments, purchase wine at 20% loyalty pricing and then cancel their shipments will have the authenticity of their MollyClub membership reviewed.

Left Handshakes

Left Handshakes are credited to the Members account for every $200 spent, selected special events, or at the discretion of Mollydooker. Left Handshakes are not redeemable for cash or credit and Left Handshakes accrued within the year of subscription will expire on the anniversary of the subscription date.

Tiers

Access to Lefty Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $750 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter.

Access to Family Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $2000 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter.

Love Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $5000 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter. Love Tier Membership includes complimentary tickets for two people to Mollydooker events. Love Tier Membership also includes a private dinner in your state with Sarah or Luke Marquis.

At its discretion, Mollydooker can disqualify membership for failure to comply with these terms, and can refuse any future attempts to rejoin the MollyClub.

Shipments

All Shipments must be delivered to the Member, or another adult person at the delivery address who undertakes to accept the Shipment on the Member’s behalf, or in accordance with the Member’s instructions. Anyone at the Member’s delivery address who receives the Shipment will be presumed by Mollydooker to be authorised to receive the Shipment on the Member’s behalf. Mollydooker may request that the person who receives the Shipment at the Delivery Address provide satisfactory evidence of proof of age to the person responsible for delivery of the Shipment. Mollydooker will refuse to deliver the Shipment if the person receiving the Shipment is unable or unwilling to provide evidence of proof of age. The Shipment will not be delivered to persons under the age of 18 years or to persons who fail to provide proof of age satisfactory to Mollydooker that the person is aged 18 years or over.

Upon delivery of the Shipments, all risk and title shall pass to the Member and the Member shall bear the risk of any loss, damage or deterioration of or to the goods from such time.

In the event that the Shipments are damaged or lost during transit, the Member must, within 14 working days of delivery of the goods, contact Mollydooker giving reasonable particulars of any such alleged damage or partial loss, including photographic evidence. The Member acknowledges and agrees that no claim whatsoever shall be accepted by Mollydooker for any damage to or loss of Shipments which occurred during transit where notice is not provided within this period. On accepting the Member’s claim, Mollydooker will, at its discretion, replace or refund the goods and pay for any additional delivery charges.

The member understands that it is their responsibility to inform Mollydooker of any change in address and delivery details. Charges incurred with recovery of wines to an old or incorrect address will be the responsibility of the member.

If a wine is found to be faulty Mollydooker will be happy to offer a replacement or refund. Please send an email to gday@mollydookerwines.com.au or call us on 08 8323 6500 to notify us of any damages, incorrect orders or faults and arrange for the replacement or return of the product. Once the details or wine/s are received we will assess the situation or wine fault and refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges.

Communication

Mollydooker reserves the right, at its sole discretion, to vary the terms and conditions. Should Mollydooker vary the terms and conditions of MollyClub, it will notify the Member via the email address provided by the Member. Your continued participation in the MollyClub after such notification will constitute your deemed acceptance of such variations.

Pricing

Prices are subject to alteration. We endeavour to update the website prices whenever a change takes place. All wines are offered subject to availability and remain the property of Mollydooker Wines Pty Ltd until payment is received in full. 10% GST payable on shipments within Australia is included in the prices.

International purchases

All Mollydooker wine purchases must be used for personal consumption, and not used for retail sale or shipped internationally with intent to sell to businesses or individuals. Mollydooker wines are for consumption in country of purchase (Australia or United States) and are not to be shipped to international destinations with intent to profit. Mollydooker reserves the right to refuse orders that do not comply with terms of sale. For trade queries, please email luke@mollydookerwines.com.au for support.

Events

Although we will make all reasonable efforts to ensure events will run as scheduled, Mollydooker Pty Ltd reserves the right to make any necessary changes to events, including cancellation, where required. If an event is cancelled, a refund will be provided. Any other costs including flights and accommodation will not be covered.