Terms & Conditions
How will you know when your wines are coming?
Mollydooker ships using Australia Post General, who will provide you with an email which includes tracking details to let you know when your wine is on its way. Please allow ten working days for delivery.
In the warmer months, to protect your wine shipment from heat damage you have the option to upgrade to TNT Express or we can process your order at a later date.
What happens if no one is available to accept delivery?
A card will be left at your address and you will be able to collect your wines from your local Australia Post depot or at the nearest TNT facility (express option). Please keep in mind if your wines are left at either of these destinations, they may be exposed to heat and could potentially become damaged. We encourage you to collect them as soon as you can!
The Mollydooker wine club (“MollyClub”) is operated by Mollydooker Wines Pty Ltd at [23 Coppermine Road, Mclaren Vale] (“Mollydooker”). To join the MollyClub, you must be 18 years of age or over, be a resident of and living in Australia and agree to the terms and conditions set out below. Shipments are for Members’ personal consumption only and must not be used for retail sale or shipped internationally with intent to sell to businesses or individuals.
Mollydooker reserves the right to request verification of age, identity, residential address of Members and any other information relevant to Membership or participation in the MollyClub. Verification is at the discretion of Mollydooker, whose decision is final.
MollyClub is a subscription service. By joining, Members acknowledge that their wine shipments will be automatically charged to their nominated credit card at the time of shipment. To qualify for MollyClub membership, customers are required to sign up to for three annual shipments of six bottles, set at $250 per shipment, delivered in Spring, Autumn & Winter. Wine selection can be customised, providing the $250 minimum spend is maintained.
Members can expect delivery within 12 working days of their credit card being charged.
Mollydooker will provide Members with three weeks notice before the shipment is processed, where they have the opportunity to update details or change wine selection.
Mollydooker will send Members an email two days before payment will be charged, upon which your shipment will be prepared for delivery.
Members can cancel club membership any time after third delivery, however this will also cancel 20% loyalty pricing benefits and all additional benefits relating to the club tier.
MollyClub 20% loyalty pricing applies to cellar door prices for standard format (750ml) Mollydooker wines only. This pricing does not include merchandise, food. 20% loyalty pricing cannot be used in conjunction with any other offers. MollyClub membership is valid for 1 year from the date of subscription.
Mollydooker reserves the right, at its sole discretion, to vary the products that are included in the MollyClub 20% loyalty pricing.
Prices, selections, vintages and dates are subject to change.
Customers who skip 2 shipments within a year will have the authenticity of their MollyClub membership reviewed.
Customers who intentionally sign up to the MollyClub shipments, purchase wine at 20% loyalty pricing and then cancel their shipments will have the authenticity of their MollyClub membership reviewed.
Left Handshakes are credited to the Members account for every $200 spent, selected special events, or at the discretion of Mollydooker. Left Handshakes are not redeemable for cash or credit and Left Handshakes accrued within the year of subscription will expire on the anniversary of the subscription date.
Access to Lefty Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $750 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter.
Access to Family Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $2000 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter.
Love Tier Membership requires signing up to the three MollyClub annual shipments of 6 bottles and $5000 annual spend on Mollydooker wine to qualify. Shipments will be set at $250 each, delivered in Spring, Autumn & Winter. Love Tier Membership includes complimentary tickets for two people to Mollydooker events. Love Tier Membership also includes a private dinner in your state with Sarah or Luke Marquis.
At its discretion, Mollydooker can disqualify membership for failure to comply with these terms, and can refuse any future attempts to rejoin the MollyClub.
All Shipments must be delivered to the Member, or another adult person at the delivery address who undertakes to accept the Shipment on the Member’s behalf, or in accordance with the Member’s instructions. Anyone at the Member’s delivery address who receives the Shipment will be presumed by Mollydooker to be authorised to receive the Shipment on the Member’s behalf. Mollydooker may request that the person who receives the Shipment at the Delivery Address provide satisfactory evidence of proof of age to the person responsible for delivery of the Shipment. Mollydooker will refuse to deliver the Shipment if the person receiving the Shipment is unable or unwilling to provide evidence of proof of age. The Shipment will not be delivered to persons under the age of 18 years or to persons who fail to provide proof of age satisfactory to Mollydooker that the person is aged 18 years or over.
Upon delivery of the Shipments, all risk and title shall pass to the Member and the Member shall bear the risk of any loss, damage or deterioration of or to the goods from such time.
In the event that the Shipments are damaged or lost during transit, the Member must, within 14 working days of delivery of the goods, contact Mollydooker giving reasonable particulars of any such alleged damage or partial loss, including photographic evidence. The Member acknowledges and agrees that no claim whatsoever shall be accepted by Mollydooker for any damage to or loss of Shipments which occurred during transit where notice is not provided within this period. On accepting the Member’s claim, Mollydooker will, at its discretion, replace or refund the goods and pay for any additional delivery charges.
The member understands that it is their responsibility to inform Mollydooker of any change in address and delivery details. Charges incurred with recovery of wines to an old or incorrect address will be the responsibility of the member.
If a wine is found to be faulty Mollydooker will be happy to offer a replacement or refund. Please send an email to firstname.lastname@example.org or call us on 08 8323 6500 to notify us of any damages, incorrect orders or faults and arrange for the replacement or return of the product. Once the details or wine/s are received we will assess the situation or wine fault and refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund including shipping and handling charges.
Mollydooker reserves the right, at its sole discretion, to vary the terms and conditions. Should Mollydooker vary the terms and conditions of MollyClub, it will notify the Member via the email address provided by the Member. Your continued participation in the MollyClub after such notification will constitute your deemed acceptance of such variations.
Prices are subject to alteration. We endeavour to update the website prices whenever a change takes place. All wines are offered subject to availability and remain the property of Mollydooker Wines Pty Ltd until payment is received in full. 10% GST payable on shipments within Australia is included in the prices.
All Mollydooker wine purchases must be used for personal consumption, and not used for retail sale or shipped internationally with intent to sell to businesses or individuals. Mollydooker wines are for consumption in country of purchase (Australia or United States) and are not to be shipped to international destinations with intent to profit. Mollydooker reserves the right to refuse orders that do not comply with terms of sale. For trade queries, please email email@example.com for support.
Although we will make all reasonable efforts to ensure events will run as scheduled, Mollydooker Pty Ltd reserves the right to make any necessary changes to events, including cancellation, where required. If an event is cancelled, a refund will be provided. Any other costs including flights and accommodation will not be covered.